Full board accommodation, use of all facilities, a glass of wine with
dinner, and VAT at our current ratings.
Not included in the price
Our prices do not include bar bills, admission prices to local
attractions, transport to/from the boats and car parking.
There are no hidden extras and no supplements for single travellers
occupying single cabins.
Guests who have travelled with us before will be eligible for a loyalty
discount of 5% as will guests taking a second or subsequent cruise
during the season.
Normally, when you book, we require a deposit of £100 per person, but if
you book less than eight weeks before the start of your chosen cruise,
you must pay the full amount with your booking form. If you book less
than 7 days ahead, please pay by credit card, or arrange with us to pay
in cash on arrival.
We cannot accommodate children under the age of 14 except on whole boat
We regret that co pets can be brought on board.
Please note that smoking is not permitted inside the boats.
NOTE: In these conditions, governed and interpreted
according to the rules of English Law, THE COMPANY referred to is Duke & Duchess
Cruising Co. Ltd.
BOOKINGS, DEPOSITS AND OUTSTANDING BALANCE
We can provisionally reserve cabins for you by telephone, but
booking can only be confirmed on receipt of a properly completed booking
form and the appropriate deposit of £150 per person per week. Your
booking form and our acknowledgement constitute a legally binding
contract between you and Duke and Duchess Cruising Co.Ltd. We will be
legally bound to provide the accommodation as booked. You, in turn, will
be legally bound to pay the balance of the cost, which must be paid at
least six weeks before the start of the holiday.
Payment may be made by Cheque or Credit Card.
For credit card payments there will be a £10 (TEN) pound surcharge added
to the amount debited to your card.
Only the full amount may be paid by credit card i.e. not just the
Should you be forced to cancel your reservation, you must advise us
immediately and confirm it in writing. On cancellation, you will still
be liable for the full cost of the holiday, even if you
have not paid the balance due, unless we are able to re-let the
cabin/s when we will refund any amounts paid, less the deposit.
We reserve the right to regard changes to dates after confirmation as
We strongly advise you to obtain adequate holiday insurance to
cover cancellation risks.
OPERATORS RIGHT OF TERMINATION
We reserve the right to decline a booking without assigning any
reason for so doing.
We reserve the right to terminate a passengers cruise should the person
in our opinion have placed the boats, its equipment or other passengers
in danger of damage or injury by ignoring safety advise or instructions
of the crew. We also reserve the right to terminate the cruise of any
passenger found smoking inside the boats, or who in the opinion of the
master of the boats, behaves in a manner disruptive to the other
passengers. Any refund of the price of the holiday paid would be
entirely at our discretion.
We reserve the right to cancel any cruise for which there are
insufficient bookings, or if due to circumstances outside our control it
has become impossible to carry out the cruise. In such cases, you will,
if possible be offered alternative dates. Otherwise, any sum received
from you will be returned in full, but you shall have no claim on any
account against us.
Cheques should be made payable to - Duke and Duchess Cruising Co. Ltd.
The deposit is £150 per person per cruise.
Bookings may not be transferred to a third party without permission of
WATER RESTRICTIONS AND FORCE MAJEURE
We reserve the right to alter or amend a published cruising route
(or routes) if this is made necessary by canal stoppages, water
shortages, flood, or if we deem this to be in the best interests of our
We reserve the right to reallocate accommodation when in our opinion it
is necessary to do so.
You shall have no claim on us, and no particular right of cancellation,
should any re-routing be necessary.
Whilst we make very effort to keep to the advertised timetable, we shall
not be liable for any loss caused to you by delay, mechanical or
electrical breakdown, failure to keep to time, or any cause whatsoever.
Should navigational difficulties prevail on the waterway, the cruise may
be rescheduled to commence, divert or terminate at alternative locations
or on an alternative craft in order to safeguard the holiday. This
situation will not be considered grounds for cancellation of a confirmed
PERSONAL ACCIDENT AND GUESTS
We shall not be liable for any loss or damage to any article or
personal property belonging to you which may be sustained during the
cruise or whilst the articles are upon the boats, or premises or
vehicles belonging to us or our agents.
Except in respect of death or personal injury caused by our
negligence, we shall not be liable for any personal injury suffered by
you during the cruise or whilst upon the boats, or premises or vehicles
belonging to us or our agents.
If we advise car-parking facilities, we shall not be liable for any
loss or damage to your vehicle or its contents.
We are unable to arrange car-parking—where we advise facilities, it
is your responsibility to contact the facilities direct to make
arrangements to park.
We can take no responsibility for the
consequences of not being informed in writing regarding your dietary
requirements, food dislikes or any relevant health problems.
If you require a low bed, please advise at time of booking as
these are not always available and we can take no responsibility for non
No children under 14 will be carried, except on a whole boat charter
when additional booking conditions may apply.
Your holiday is fully protected under the EEC Package Holiday Directive
These conditions shall operate in accordance with English Law and the
parties submit to the jurisdiction of the English Courts
Smoking is not permitted inside the boats
We reserve the right to levy a surcharge should our VAT ratings or the
rate of VAT change
Whilst every effort is made to ensure the accuracy of the contents of
our brochure and other publicity material, we shall not be liable for
any inaccuracies that may occur.